Box Office Policy

Purchasing Tickets

Tickets for all performances at the LSPU Hall can be purchased online through this website, by telephone at 753-4531, or at our box office located at 3 Victoria Street at the above designated times. Please note that all tickets purchased online, by phone and in person are subject to a $3 fee (for Main Stage shows) or a $2 fee (Cox & Palmer Second Space shows) part of which goes to our Building Maintenance Fund. We do not charge any extra credit card service charges on any ticket purchase.

In Person

Tickets can be purchased at the box office in person at the below listed times:

Monday-Friday: 12-5pm

Saturday-Sunday: Closed *

*unless there is a performance. Generally, if there is a matinee at 2pm the box office opens at 12pm; if there is only an evening performance the box office opens at 4pm. Box Office hours are subject to change due to differences in individual event start times and any changes from this above schedule will be posted on our website under newsfeed.

In the hours before a performance our box office gets very, busy. To ensure the most expedient service, one hour before a show, the box office will only sell tickets for that evening’s event. We suggest purchasing tickets for other dates/shows, on days there are no performances, online, or during regular box office hours.

You can also purchase your tickets at the door one hour before a performance starts. Please check the website or call ahead to make sure the performance is not sold out.

Phone

Tickets cannot be purchased over the phone 1 hour before the performance starts. If you call after that time, your call will not be answered as staff will be dealing with in person sales and other box office duties related to the performance.

Online

Tickets cannot be purchased online 1 hour before the performance starts - you must go to the theatre to buy your tickets - this to ensure that we have all patrons pre-purchased tickets printed and ready for pick up. Bring your confirmation number to the box office at least a half hour before the performance time to pick up your tickets.

Refund/ Exchange Policy

No refunds or exchanges for ticket sales

Absolutely no refunds will be given on ticket sales, unless the performance is cancelled. Tickets must be returned to the box office to receive a refund, which will only be given in the same method of payment as the original purchase. It will be the responsibility of the customer to claim their refund within one week of the cancelled performance, after which no refunds will be given.

Methods of Payment

We accept cash, debit, Visa and MasterCard. Please note that because we use PayPal to process Visa and MasterCard, we do not have the ability to issue receipts. However, if requested, we can mail one out to you for your records. We do not accept personal cheques. Amex can only be used in person via our Moneris machine.

Wheelchair seating

Wheelchair seating is available in the theatre. Tickets for patrons in wheelchairs must be purchased by calling the box office. The LSPU Hall is accessible via a ramp to our front door and a lift in our reception area to bring patrons up to the theatre. In addition all of our washrooms are accessible as well.

Latecomer Policy

Latecomers. Every event/show at the Hall has specific latecomer policies as the renter/organizer of the show sets this policy. Please read the description of the event for details. However, in general Latercomes cannot be guaranteed admission any show until there is suitable break in the programme.

Performance Policies

Electronic Devices: Photography, videography, and audio recording are strictly prohibited inside theatre. As a courtesy to the performers as well as those around you, please turn off all cell phones, pagers, ipods or any other electronic device and leave them off for the duration of each performance. 
Drink: Beverages are available for purchase at the LSPU Hall before the performance and during intermission. Drinks, except for bottled water, cannot be taken into the theatre. Before the performance, be sure to pre-order your drinks to be available for pick-up during the intermission.